Refund policy

Refund and Return Policy – JackDots

We want you to be completely satisfied with your purchase from JackDots.

Return Period
Customers may request a return within 14 days of receiving the product.

Eligibility for Returns
To be eligible for a return:

• The item must be unused and in its original packaging.

• Proof of purchase must be provided.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons.

Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.

For return requests, please contact:
support@jackdots.store

Business Address: 1016 Lasalle Street
First Floor
JACKSONVILLE, FL 32207